“I believe it’s really important to hear it directly from the leadership. I believe it is really important to hold them accountable. And I believe it is really important to have the conversations in the open rather than behind closed doors. If we all would suddenly take these platforms away, where does it go? What happens? It goes in the dark and I don’t think that’s good for anyone”.
This is quite some heaping plate of platitudes. But yes, what else could Dorsey actually say?!
If he would express regret about having given Trump an unique viral megaphone, he would essentially question Twitter’s right to existence. He cannot do that for the obvious reason that the consequence would be to shut down the company. After someone has walked around for 10 years selling the idea and value of a 140 character publishing service to the world, admitting that one (possibly) was wrong would be as unusual as giving up on any other strong ideological belief that someone holds (it’s no coincidence that Dorsey uses the word “believe” multiple times). And in this case of course, billions of Dollars and the jobs of many employees are at stake.
Therefore, the only thing Dorsey can do is to somehow construct a narrative which allows him and his employees to be able to justify whatever goes on on his platform (unless laws are violated) and to repeat it over and over again so it becomes some kind of quasi-truth. It’s not unlike the situation that Mark Zuckerberg is in, which I described in the post “Zuckerberg’s Lock-in Effect”.
I once read in an essay or book (sadly I don’t recall anymore which one) the following advice about what to ask people who have strong beliefs: “What evidence would it take to change your mind?” According to the author, if the person cannot come up with an answer, it is a sign that he/she actually is not interested in finding out the truth. I wonder what would change Jack Dorsey’s mind about his own platform.