I rarely use Uber, and even less often its biggest competitor Lyft, since the latter one is only active in the US. However, I attended the two most recent editions of the SXSW Festival in Austin, which gave me the opportunity to compare.
For the most, the experience is the same. What’s different is that during conversations with Lyft drivers, they end up telling you that they prefer driving for Lyft over Uber. I have yet to hear the opposite. One key reason for that: Lyft encourages riders to tip their drivers after a completed ride, and tipping is done right from within the app. Uber on the other hand has no tipping option and it specifically states that tipping is not necessary.
During my rides with Lyft I realized: Tipping is not only an appreciated option among the drivers, but even I felt much better knowing that I can reward my driver for good service and a nice attitude. Since I usually don’t carry cash, even if I would like to tip an Uber driver (who until now only is allowed to accept cash tips if the passenger insists), I could not. Continue Reading