2501.AI develops autonomous agents to manage the majority of level 1 and 2 tickets in IT and Cloud infrastructure.
From the instant king for his customers, such is the promise of 2501.ai, who develops agents specializing in the resolution of incidents within information systems. Launched in 2025 by Alexandre Pereira, a specialist in automation, and Alex Zhuk, ex Engineer Lead from Shopify and Klarna, the company announces this Thursday, September 25, a fundraising of 2 million euros (including an unrecognized share of debt). The rounding is led by Galion.exe, Kfund, Kima Ventures (Xavier Niel) with the BPI and several Business Angels of IBM and Meta. The start-up is attacking an expanding market.
Autonomous agents specialized in outsourcing
The agents of 2501.AI plug directly into the ticketing systems (ServiceNow, Jira or other). “We aim between 40 to 60% of level 1 and level 2 tickets which can be managed without human intervention,” said CEO Alexandre Pereira. Concretely, when a critical application breaks down, for example because of a full disc on a server, the agent automatically connects to the remote machine, diagnoses the problem and applies the solution. “Where a on -call technician would take an hour and a half an hour between alarm clock and resolution, our agent treats the incident immediately,” said the manager.
Rather than developing a generalist agent, 2501.AI put on a specialization approach. The start-up deploys different types of agents according to the environments. For example, a versatile system agent for current tasks, specialized agents for SQL Server, for Oracle or specific cloud environments. In terms of AI models, 2501.AI favors open source models, whether for complex tasks or for checks. The choice of model is thus by hand of the customer.
A team made up of 90% engineers
“When a managed service provider signs a new customer, he must recruit teams, which is expensive and poses competitiveness problems,” said Alexandre Pereira. However, for lack of sufficient automation, companies have massively relocated these repetitive tasks to offshore service centers in India, Bangladesh or Poland. Automated agents of 2501 are mainly aimed at managed services providers and ESNs, who can then deploy these agents with their CAC 40 customers or in administrations.
The economic model of 2501.AI is based on software licenses and invoicing to the treated ticket. “For example, if a customer buys 200,000 euros in tickets, the license is already included in the number of tickets,” explains Alexandre Pereira. For lower volumes, license pricing is requested in addition. On the team side, 2501.AI focuses on technical expertise with “90% engineers”, mainly software engineers and cloud architects. The funds raised will mainly serve to accelerate commercial and technical development. The start-up finally targets an expansion in Spain, in the United Kingdom and Germany. Development with a King First Strategy to the Counts of the spectacular levees but without real project in French AI.
