The banking sector is currently going through a decisive turning point. And for leaders, AI can represent a double -edged “weapon”.
The banking sector is currently going through a decisive turning point, marked by the rapid development of technologies, new regulations and constantly evolving customer expectations. This wave of transformation redefines the contours of the future of the banking industry. But the adoption of AI can also be a source of cybernetic threats and complex regulatory challenges. However, we have a certainty: the adoption of these new technologies is no longer optional today, but indeed a strategic imperative to keep a step ahead in this era of profound transformations.
Constantly evolving requirements
For managers in the banking sector, the observation is unequivocal: AI becomes key to meet the growing expectations of customers. And for good reason: they now want their banking interactions to be as fluid and intuitive as when they make their online purchases or use platforms like Amazon or Google, renowned for their intuitive interfaces, their integration of services and their tailor-made experiences. However, responding to customer expectations represents a major priority for technology in the banking sector: strengthening customer confidentiality and safety, simplifying the integration process, or analyzing customer needs and providing more suitable and improved experiences. These uses highlight the growing importance of digitization, to help the banking sector align with the convenience and personalization standards established by large technological companies – an area where AI plays an increasingly crucial and central role.
In addition, to remain competitive, sector managers believe that banks must transform not only their services, but also their entire internal operation. Digital workflows and automation prove to be essential tools to abandon obsolete practices. However, organizational silos remain a major challenge, for most managers, as well as the constant evolution of regulatory requirements.
2025: The time for change
To achieve a real business transformation, a new fundamental approach to work is essential. Business leaders and IT teams must collaborate by aligning their business strategies and their digital practice. Because fragmented and partitioned approaches are no longer enough. The leaders in the sector are now aware of the urgency of this transition.
Banking players must therefore connect their services to an integrated platform, powered by AI, to improve the customer experience. This is not limited to providing fluid experiences, but also drastically improving the experience used. Workflows fueled by AI can process time -on tasks, as well as data analyzes necessary to optimize services. This approach allows employees to focus on solving complex problems – which provides real value to the company such as customer relations management or even strategic decision -making.
Master AI
The AI already transforms the way in which leading banking players address certain areas, such as risk management and compliance. Today, the main cases of use of AI include the detection of fraud and the guarantee of conformity. Automation from start to finish by AI not only helps banks to keep the pace of regulations, but also to demonstrate their compliance with listeners. With the entry into force of AI Act in Europe, banks are increasingly aware of the regulatory implications for IA innovation. The generative AI, although to find out at its beginnings in this industry, already finds cases of practical and concrete use. For example, AI models can analyze large quantities of historical data and transactions to detect typical fraud anomalies or deal with enormous volumes of data to reduce certain risks. In three years, an increasing number of banking players plans to use generative AI for tasks ranging from compliance management to IT analysis and management. AI will also help them create personalized and fluid customer experiences thanks to intuitive and self-service interfaces.
The transition to operations managed by AI and Bout-en-Bout platforms represents much more than a simple upgrade: it is a real reinvention of the banking sector. And it will be crucial to allow more traditional actors to compete with new entrants, who invest massively in technology and put above all on the customer experience. Getting over the limits of current technologies will become a requirement to offer services to which end customers are turning today – and which they are already claiming.
