AI is now present in all sectors of activity and the medical sector.
AI is now present in all sectors of activity and the medical sector. The example of the United Kingdom illustrates the interest of using AI. Recently, the United Kingdom has expressed its desire to transform public services and business operations thanks to artificial intelligence. Prime Minister Keir Starmer said that “no individual should spend time to a task that a digital tool or AI could do better, more quickly, and with the same level of quality”. Although AI is already present in many sectors in the United Kingdom, its potential is often limited when it is confined to customer services. In the field of health in particular, organizations that focus on AI to improve both user experience and staff working conditions obtain the best results. When employees and health professionals have simple and effective tools based on AI, they can work faster and focus on essential tasks, such as patient care, rather than repetitive administrative tasks.
This dynamic towards more efficiency thanks to AI is part of a broader evolution of public services and the health system. The British government’s commitment to AI, especially in the NHS, represents an important step towards the modernization of the sector. For AI to hold its promises, it must make the processes simpler. Software must be there to solve the problems, not create them. The best solutions are easy to install, simple to use and designed to support a quality service. The objective must be to delete slowness, by offering accessible, scalable and thought -out tools to help – not replace – health professionals. When it is well integrated into operations, AI can help NHS establishments better organize their services, support teams in the field and improve patient care.
Why has become a priority for health
The growing use of AI automation in hospitals is explained by the limits of manual methods, often exceeded. Innovating is not adding more functions, it is above all getting rid of what is braking. Many establishments still use old systems that increase the administrative burden. IT teams must process hundreds of requests every day, such as password resets or blocked accounts. In many hospitals, this manual management slows down everything, and caregivers can wait several days to get help. These delays in access to patient data or the solving IT problems take time to care. This lack of efficiency shows how much modernization is necessary in the NHS, with tools capable of improving performance at all levels.
In addition, poorly integrated electronic medical records can delay care and increase the risk of error. Obsolete systems can also lead to difficulties in organizing teams. Without modern and intelligent automation, these problems persist, to the detriment of the quality of care.
Concrete results thanks to the integration of AI
Princess Alexandra Hospital NHS Trust (PAHT), which covers ESSEX and Hertfordshire, was faced with problems with outdated computer systems, ineffective processes and a lack of visibility, which reduced the productivity of staff. By implementing an IT services management solution, the hospital has automated requests, simplified processes and implemented a self-service portal. In three months, the number of open requests has increased from 1,308 to 550, the delayed deadlines (SLA) fell from 629 to 13, and 210,000 monthly calls were treated more effectively. These improvements have released time for caregivers, allowing them to focus on patients rather than paperwork.
With more advanced AI tools – such as intelligent virtual assistants or predictive processes – these results could be amplified. This would make the support services simpler and more pleasant to use. Today, more and more hospitals are adopting management systems assisted by AI. This reduces administrative burden and refocus medical teams on their core business. By automating internal requests and promoting the use of digital portals, IT services can focus on priority tasks.
Towards an automated future for hospitals
As the management of AI assisted services is progressing, its impact on the efficiency of health personnel will continue to grow. The transition to self-service, intelligent automation and predictive tools changes the way in which NHS establishments manage their activities. Instead of reacting to problems, they can anticipate and simplify the processes, so that the staff spend more time to patients than to technical concerns.
Tomorrow, AI will go beyond computer support to transform other essential aspects: resource management, team planning or medical decision-making assistance. The British government’s initiative in AI is a unique opportunity for health officials to rethink their strategy. With the right tools, they can reduce professional exhaustion, promote collaboration and improve work organization. By adopting AI solutions in a thoughtful way, hospitals can prepare for the future and guarantee their teams effective and easy to use systems, so that they can focus on the essentials: offering quality care.
